About Us


How To Contact Us:

Email Us At: info@hitechheat.com

Call Us At:
(207) 385-9049 During our office hours: 8am - 4pm EST. Monday-Friday.

Free Shipping Policy:
Free shipping valid only in the continental United States and applicable to only those items marked as Free Shipping. Everything purchased with a Free Shipping item also ships for free. Free Shipping does not include lift gate service. The driver is responsible only for moving the goods to the end of the truck. If you would like to purchase lift gate service you may do so here.



PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By using this site you agree to all of the following terms and conditions.

Shipping Policy:
We ship using FedEx, USPS or UPS for small packages. All equipment (boilers, space heaters, water heaters, etc.) will be shipped common carrier. Please make sure you have the ability to receive freight or provide us with special instructions for shipping. You will be given the option to request special instructions for the receipt of goods during checkout.

The driver is responsible only for getting the product to the end of the truck. You will be responsible for getting the product off of the truck. You will be given an option to Add A Lift Gate to your order. This is highly recommended if you do not have the ability to receive freight via a loading dock.

You will be given the option to request special instructions for the receipt of goods during checkout.

Please call us if you require Express delivery or have special shipping instructions.
Contact us for more information and/or for custom shipping rates.

Refund and Exchange Policy:
To determine if your purchase is eligible for return or exchange call us at 207-385-9049. If eligible for return or exchange you will be provided with a RGA (Return Goods Authorization) number, which will be valid for 14 days from the date of issue. The valid RGA number must be included with the return or exchange to ensure proper credit. We are not responsible for items returned without a valid RGA number.
All returned or exchanged merchandise must be in as new condition, in the original packaging with all accessories, manuals and any literature that was included with the item(s).
All returns may be subject to a 15% restocking fee and you may be responsible for all shipping charges incurred.

Damaged Freight:
It is your responsibility to inspect all goods upon receipt for damages incurred during shipment. If you find that you have received damaged goods you must contact the carrier within 3 DAYS of the date of delivery to initiate the damaged goods claim process.

Inspection of Goods:
Upon receipt of goods it is your responsibility to verify that all items received match the items you ordered. Shipping errors may occur, and it is your responsibility to verify the goods received are correct. If you find you have received an incorrect item refer to our Refund and Exchange Policy. HiTech Heat, LLC will not be held responsible for any damages, lost time, installation of parts, or faulty systems due to the installation of correct or incorrect goods received.

Legal Disclaimer:
All of the information we provide on our website is entered and reviewed carefully and is believed to be accurate; however, typographical errors may and due occur. HiTech Heat, LLC is not responsible for any inaccuracies. HiTech Heat, LLC does not guarantee the accuracy or completeness of the content of our website or product information provided. It is the responsibility of the customer to verify any and all product information. HiTech Heat is not responsible for any incorrect pricing on this site and reserves the right to refuse or cancel any orders placed at the incorrect price. HiTech Heat reserves the right to change any information, pricing or availability of products without advance notice.

Limitation of Liability:
HiTech Heat. LLC will not be held responsible for any damages that result from the use, or inability to use products sold on this site. Some products sold on HiTechHeat.com if not properly installed could result in property damage, personal injury or loss of life. Products must be installed by a licensed or certified professional and must conform to the requirements of the authority having jurisdiction in your area. It is your responsibility to check, review and meet all of your local Building Codes and Ordinances.

Third Party Links:
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Consent:
By using this site you consent to all of our Terms and Conditions.

info@hitechheat.com

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